FAQ

Q: How long does shipping take?
A: We offer DHL, EMS, and standard international delivery. Orders usually arrive within 8–15 business days, depending on your location. Once your order is shipped, you’ll receive a tracking number to monitor your parcel in real time.

Q: How can I care for my LV high heels?
A: To maintain your Louis Vuitton heels, store them in a cool, dry place away from sunlight. Use a soft cloth to clean the leather and avoid contact with water or harsh chemicals. For suede or fabric models, use a gentle brush and protective spray designed for luxury footwear. Always keep them in their dust bags when not in use.

Q: What if my order is lost or stolen during delivery?
A: Although rare, if your package is lost or stolen, we will launch an investigation immediately. If the courier confirms the loss, we’ll send you a replacement pair or provide a store credit. Please note that we cannot be held responsible if the delivery address was entered incorrectly or changed after shipment.

Q: My heels don’t fit perfectly. Can I exchange them?
A: Yes, we accept size exchanges within 7 days of delivery. The item must be unused, in its original packaging, and include all accessories. Once we receive and inspect your return, we will ship your preferred size. Return shipping costs may apply depending on your region.

Q: What happens if my LV heels arrive damaged?
A: If your heels are damaged during transit, please contact us within 48 hours of receiving your package. Send photos of the issue to our support team, and we will arrange a replacement or repair. Shipping for damaged item replacements is free of charge.

Q: How can I verify that my LV heels are authentic?
A: Each pair of LV heels is crafted with premium materials and includes distinct serial markings. Our quality control team inspects every item before shipping. You’ll also receive branded packaging and an authenticity card for added assurance.

Q: It’s been two weeks, and I haven’t received my order. What should I do?
A: Occasionally, international shipping may take longer due to customs clearance or local courier delays. Please check your tracking number first. If no update appears after 15 working days, contact our customer support, and we’ll follow up with the courier on your behalf.

Q: Can I cancel my order after payment?
A: Orders can only be canceled within 12 hours of purchase if they haven’t been shipped yet. Once your package is in transit, cancellation is no longer possible, but you may request a return after delivery following our return policy.