Return Policy

At AureShoes.com, we want you to be completely satisfied with your purchase of Louis Vuitton high heels. If for any reason you are not fully happy with your order, we offer a straightforward return policy to ensure a smooth shopping experience.

1. Eligibility for Returns

• Returns must be requested within 30 days of receiving your order.
• Items must be unused, unworn, and in their original condition, with all packaging, dust bags, and tags included.
• Any item showing signs of wear, damage, or alteration may not be accepted.

2. Non-Returnable Items

• Final sale or clearance items.
• Personalized or custom-made high heels.
• Items returned without original packaging or proof of purchase.

3. How to Start a Return

To initiate a return, please contact our customer service team with your order number and reason for return:

• E-mail: [email protected]
• Phone: +44 7591010529

Our team will provide you with the return instructions and shipping details.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to your original payment method within 5–10 business days.
• Shipping costs are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).

5. Exchanges

If you wish to exchange your LV high heels for a different size or style, please contact us. Exchanges are subject to availability.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect pair of high heels, please notify us within 7 days of delivery. We will arrange a replacement or full refund at no extra cost to you.

7. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping service to ensure safe delivery.

Contact Us

If you have any questions about our Return Policy or need assistance, feel free to contact us:

Email: [email protected]
Phone: +44 7591010529